Terms of service

Terms and Conditions

mydL creations agrees to fulfil the requirements of the customer in accordance with written specifications supplied by the customer to mydL creations.

Payment for goods and services shall be made when placing the order and no work will commence until this point, unless agreed beforehand in writing with mydL creations.

Ownership of the goods ordered by the customer will remain property of mydL creations until such time as full payment has been made and cleared.

Please ensure that you provide your logos or designs in high resolution files. Failure to do so may result in delays and additional charges for us to upscale the image manually.

If the customer wishes to change the design or other aspect of the order, the customer must request this via email or phone call. We will always do our best to make these requested changes but this may result in the customer being charged the additional cost of any such changes.

mydL creations are not and cannot be held responsible for any mistakes or omissions that have been approved by you and have not been brought to our attention prior to the start of production.

mydL creations will not accept the return of any goods unless the return is as a result of a failure of mydL creations.

mydL creations withhold the right to refuse any orders, at our sole discretion.

Any items that have been embroidered or printed on, cannot be returned unless it is has been incorrectly supplied or deemed to be faulty. For this reason it is important that you are careful when you submit any logos or designs and that you check the proof provided is satisfactory.

For health and safety reasons, we cannot accept returns or issue refunds for any PPE unless it is deemed to be faulty.

mydL creations will always only use trusted courier services, however if your parcel was lost in transit we will arrange for replacement for any lost items.

mydL creations is only responsible for items up until they are delivered to your premises.

All goods offered are subject to availability.